Wait Times

April.17, 2008

So i decided to write an entire blog on prescription wait times and the impatient and sometimes retarded patients who come in to wait for their prescriptions. I'm sure this issue is dear to every technician's heart and many will feel the same way as me, but some of you may not but i could give 2 shits whether you choose to disagree with me.

So when i take in a prescription at the counter, i take into consideration many things to determine a patients wait time for their Rx. Many things come to mind when i process a prescription. After all, i feel a sense of power when i can tell a customer that their prescription will take half and hour so don't fucking piss me off or it will be longer. Usually if a younger early-20 year old girl brings in a rx for her birth control I will gladly tell her about 10 minutes if that after doing a quick scan of her from bottom to top, if at any time something goes wrong with her physical scan, then her prescription may take longer than expected.....it's only fair to say that ugly girls have all the time in the world to wait since i'm sure they aren't going home to have sex so she won't be needing the birth control in the next 10 minutes.

If the patient is an asshole and say in their mid-fourties, i would generally give them the highest wait times. I may be younger than you, but at this point, i control the time until you take your first anti-biotic. Be nice to me, and I'll fill your Rx stat. Be an asshole to me and i'll "mistakenly" lose your presription and toss it in the trash. (i wouldnt really do that although i wish i could with some patients)

For some reason I am very impatient with seniors. I fucking hate when a senior brings in a prescription with like 10 things on it, i tell them half hour or so and they go sit right down in the waiting area and come to the counter every 5 minutes asking "did you call my name already?" No we didn't fucking call your name because i haven't even typed them yet. So half an hour later, turns out that the senior is 45 days too early for most of them. I go over and tell her she's early and she gets upset and yells at me that i could have told her that instead of making her wait for them for this long. Did i tell you to sit there and wait for them princess? NO! So go home, fuck off and watch your Coronation Street on tv. Like don't seniors realize that they still have half full bottles of their pills at home? Obviously not, most of their meds are paid for by the government so they might as well try and get them all and "screw" the system then go give them all to their friends at bingo. "Whoa man i took 2 extra Ramipril's last night, I had such a buzz man"

Maybe if patients paid cash for all of their prescriptions, then the wait times would not be half as bad. Think about it, no worrying about stupid messages from insurance companies rejecting to pay for the medication like "needs authorization" or "days supply exceeds plan limit" or the worst thing yet....Limited Use Codes! I fucking hate those codes in which half of the time doctors forget to write on the prescription and then the patient gets pissed at us that we are withholding their prescription from them. Why don't they shut the fuck up, we are trying to help them out, otherwise, stop being so cheap, pay cash and get the fuck out. People who have ODB don't fucking realize how good they got it, next to near free drugs and top service from the pharmacy staff all for a whopping $6.11 or $2.00. Patients should pay for extra services like faxing their doctors for refills or giving them temporary supplies. It's a pain in the ass and they don't appreciate anything. If a patient paid cash for everything, they would truly appreciate everything just a little bit more. anywho, that's all for my blog today, please leave comments and let me know how you feel on this subject!!

TAPT